Privacy policy

This privacy policy describes how ClearifyWater (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on clearifywater.ch (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected pursuant to this privacy policy.

This site is subject to the Swiss Federal Act on Data Protection (FADP, revised in 2023).

Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access any of the Services.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with all applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.

What personal information we collect

Information we collect directly from you

Information you submit directly through our Services may include:

• Basic contact details, including your name, address, phone number and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information, including your username, password and security questions.
• Shopping information, including the items you view, place in your cart or add to your wishlist.
• Customer support information, including the information you choose to include in your communications with us.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels and similar technologies. Usage Data may include information about your device, browser, network connection, IP address and other information about your interaction with the Services.

Information we obtain from third parties

We may obtain information about you from third parties, including:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment information in order to process your orders.

How we use your personal information

• Providing products and services. To process your payments, fulfil your orders, manage your account and facilitate returns and exchanges.
• Marketing and advertising. To send you promotional communications and tailor advertising on our Site and other websites.
• Security and fraud prevention. To detect and take action on any fraudulent or malicious activity.
• Communicating with you. To provide customer support and improve our Services.

Cookies

We use cookies to operate and improve our Site. To learn more about the cookies used through Shopify, see www.shopify.com/legal/cookies. You can configure your browser to delete or reject cookies, although this may affect your user experience.

How we disclose personal information

We may disclose your personal information to third parties in the following circumstances:

• With vendors or third parties providing services on our behalf (payment processing, shipping, data analysis, customer support).
• With business and marketing partners, including Shopify.
• When you expressly authorise us to do so.
• As part of applicable legal obligations.

User-generated content

If you post reviews or any other content on our Site, that information will be public and accessible to everyone. El-Ghandour Vitae cannot be held liable for the use of that information by third parties.

Third-party websites and links

Our Site may contain links to third-party sites. We are not responsible for their privacy policies or for the accuracy of their content.

Children's data

The Services are not intended for children. We do not knowingly collect personal information about minors. If you are the parent or guardian of a child who has provided us with their data, please contact us to request its deletion.

Security and retention of your information

We implement reasonable measures to protect your personal information, without being able to guarantee absolute security. How long we retain your data depends on the needs relating to providing the Services and on applicable legal obligations.

Your rights and choices

Under the Swiss FADP, you have the following rights:

• The right to access and know your personal data.
• The right to erasure of your data.
• The right to rectification of inaccurate data.
• The right to data portability.
• The right to restrict or object to the use of your sensitive data.
• The right to withdraw consent.
• The right to appeal if we refuse to act on your request.
• Management of communication preferences via the unsubscribe link in our emails.

To exercise these rights, contact us at the address given below.

Complaints

For any complaint about the processing of your personal data, please contact us first. If our response does not satisfy you, you may refer the matter to the competent Swiss authority: the Federal Data Protection and Information Commissioner (FDPIC) — www.edoeb.admin.ch

International users

Your personal information may be transferred to, stored and processed outside your country of residence, including in the United States. Any transfer outside Switzerland or Europe will rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses or equivalent safeguards recognised by the FDPIC.

Contact us

For any question about this policy or to exercise your rights: